Shipping policy

Last updated: October 16, 2026

Thank you for shopping with ArtisanalHeritages. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Our tiles are made to order. Please allow 7–14 days for production before your order is ready for dispatch. This is the time needed to make your tiles, not the total time until delivery.

Your overall lead time includes production plus shipping to your destination. Transit time and delivery costs depend on your location and the size and weight of your order. Contact us with your delivery address and required quantity for a shipping quote and estimated arrival timeframe before ordering.

You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Contact us before ordering for available shipping arrangements and an estimated transit time for your destination. Transit time is additional to production time.

Shipping costs

Shipping charges for available delivery options are shown at checkout. For a shipping quote for your project, contact us before ordering with your delivery address and required quantity.

United Kingdom customs, taxes and other applicable fees

For orders shipped to the United Kingdom, taxes, duties, and import fees may apply. Where available, these charges will be calculated and collected at checkout. If taxes or duties are collected at checkout, they will be shown before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

In some cases, additional import charges, customs duties, VAT, brokerage fees, or carrier handling fees may be due when your order arrives in the United Kingdom. These charges are determined by UK customs authorities and/or the carrier and are the customer’s responsibility unless we expressly state at checkout that duties and taxes are prepaid.

Customs processing may also affect delivery times. We recommend checking your local import rules before placing an order.

European Union customs, taxes and other applicable fees

Orders shipped to countries in the European Union may be subject to VAT, customs duties, import taxes, and carrier brokerage or handling fees. Where available, applicable taxes, duties, and import fees will be calculated and shown at checkout before you place your order. If these charges are not collected at checkout, they may be due before or at delivery and are the customer’s responsibility unless otherwise stated.

If checkout states that duties and taxes are prepaid, your order will be shipped with those charges prepaid and you should not be asked to pay additional import charges at delivery. If checkout does not state that duties and taxes are prepaid, you may be required to pay VAT, customs duties, import taxes, brokerage fees, or carrier handling fees before or at delivery.

Import charges are determined by EU customs authorities and/or the carrier and may vary based on the destination country, product classification, product value, country of origin, and shipping method. Customs processing may also affect delivery times.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Shipping destinations

We currently ship to Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Morocco, Netherlands, Poland, Portugal, Spain, and Sweden.

International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges collected at checkout will be shown before you complete your purchase.

Address accuracy

Please check your shipping address at checkout. Contact us as soon as possible if you need to correct it.

Lost, damaged, or delayed packages

If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.

Order Changes & Cancellations

Need to change or cancel your order? Contact us as soon as possible. We may be able to accommodate changes before your order ships, but once it's in transit we're unable to modify it. Refunds for cancelled or delayed orders will be processed promptly to the original payment method where possible.

Questions?

Contact our team at Artisanalheritagesclientscare@gmail.com or call +44 7848 122235.

ArtisanalHeritages is operated by ELOUAZZANI CH HOLDING LTD, registered in England & Wales.
Company Registration Number (CRN): 16830096
Registered Business Address: 41 Constance Street, London, E16 2DQ, United Kingdom